Frequently asked questions

Choose a puja and preferred temple city and date, or simply message us on WhatsApp with what you need. We'll confirm real available slots, take your name and gotra details, and record a voice note pronouncing them for your approval, all before any payment is taken.

Yes. These are exactly the dates where physical temple darshan booking fills up months in advance. Our on-site pandit network performs your puja on your behalf and streams it to you live, so you don't need to compete for a temple slot.

Your full name, gotra and manokamna (intention), along with a shipping address for prasad. If you're booking for family members too, you can add each of their names and gotras to a joint sankalp.

Yes, message us on WhatsApp as early as possible and we'll help you move to another available slot. Since temple timings are fixed, rescheduling depends on availability, so more notice gives you more options.

It's always live, never pre-recorded. You join a live video call at the scheduled time and watch the puja performed in real time, on-site at the temple, from sankalp through aarti in one continuous stream.

Your name and gotra are read aloud during sankalp from a card visible on camera, live, while you're watching. Because it happens on your call at your scheduled time, it cannot be pre-recorded or reused for another devotee.

Pujas are performed on-site at real temples and ghats, including Near Mahakaleshwar temple, Shipra ghats in Ujjain, and the ghats of Gaya, by verified human pandits from our network. No part of the ritual is generated or narrated by AI.

Yes, your session recording remains available to you for 30 days after your live puja, so you can watch it again or share it with family who couldn't join live.

No. DevPravas is pay-per-puja, you only pay for the puja you book, with no recurring subscription required. If you'd like reminders and priority booking for recurring festival pujas throughout the year, you can optionally opt into our Festival Care plan, but it's never required.

Only after you've listened to and approved the voice note confirming your name and gotra pronunciation. We never take payment before you've had a chance to review and correct these details.

We share a secure payment link over WhatsApp once your booking details are confirmed, supporting standard domestic and international payment options. Message us if you need a specific method and we'll confirm what's available.

No. The price shown for each puja package covers the live viewing, sankalp and what's listed as included. Prasad shipping is included in the package price you select, and we'll always tell you upfront if anything is optional or extra.

Yes. We offer slots across time zones, so families in the US, UK, Gulf, Australia and elsewhere can join at a reasonable local time. Let us know your time zone when booking and we'll show you the matching temple slot times.

Yes. English-fluent coordination is available for NRI families throughout booking, confirmation and the live puja itself, so language is never a barrier to getting your details right.

Yes. Your Aashirwad prasad box ships internationally with courier tracking, just as it does domestically, so you can follow it all the way to your door wherever you are.

Your Aashirwad prasad box typically includes Ganga jal, mauli (sacred thread), vibhuti and temple prasad from your puja, along with a digital certificate bearing your pandit's name and the date of your puja.

We share your courier tracking link on WhatsApp the same day your prasad ships, so you can follow its progress until it reaches you.

We guarantee delivery within 14 days of shipping. If it doesn't arrive in that window, message us and we'll issue a full refund for the prasad, no lengthy back-and-forth required.

We back every booking with a 48-hour trust guarantee. If your puja wasn't performed or streamed as promised, message us within 48 hours and we'll either re-perform it or issue a full refund.

Yes, cancellations are possible depending on how close you are to your scheduled slot. See our full Refund Policy for exact timelines and how refunds are processed.

Once a refund is approved, it's initiated to your original payment method right away. Message us on WhatsApp if you'd like an update on where your refund stands.